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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is visible on each page. A popup will show up. It includes exhaustive information about all the actions that you can perform on the page in question. Each popup appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich variety of educational videos explaining how to work with our web hosting Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you need, take a peek at our extensive Frequently Asked Questions section, which covers questions asked by real users and provides practical solutions. We frequently update our Frequently Asked Questions database with new Q&A's so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can touch base with our fantastic team of customer support engineers available 24-7-365 and eager to help you with any question. Each support ticket you submit will be answered within one hour (the average response time is just twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 142479

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com